Shipping & Returns
We deliver throughout the EU, with a particular focus on Germany, Austria and Switzerland.
📦 Shipping information
Shipping is usually done with DHL or Hermes.
The processing time is 1–2 working days, delivery times vary depending on the destination country:
Germany2–4 working days
Austria & Switzerland3–6 working days
Other EU countries4–8 working days
Shipping costs Shipping costs are automatically calculated in the shopping cart and depend on the destination and package weight.
🔁 Returns & Cancellations
We want you to be satisfied with your purchase.
If an item arrives damaged or you change your mind, you can return it within 14 days return.
Returns are possible in the following cases:
The item arrived defective or damaged.
You've changed your mind (cancellation without giving reasons)
Please note:
The buyer bears the return shipping costs, unless there is an error on our part.
Returns must be announced in advance via email.
📩 For return requests, please contact: info@rxclimbingholds.com
📜 Right of withdrawal according to § 355 BGB
You have the right to withdraw from this contract within 14 days without giving any reason.
The cancellation period is 14 days from the day you received the goods.
To exercise your right of withdrawal, please send a clear statement to:
info@rxclimbingholds.com
(e.g. by email with the subject "Cancellation of my order")
❗ Further information
Returns without prior contact cannot be processed.
Returns sent freight collect or cash on delivery will not be accepted.
Please pack returns carefully to avoid damage during transport.
Once the return has been received and inspected, the refund will be issued to the original payment method within 5-10 working days.
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