{"id":2092,"date":"2025-07-31T19:57:44","date_gmt":"2025-07-31T19:57:44","guid":{"rendered":"https:\/\/rxclimbingholds.de\/?page_id=2092"},"modified":"2026-10-20T21:11:42","modified_gmt":"2026-10-20T21:11:42","slug":"versand-rueckgabe","status":"publish","type":"page","link":"https:\/\/rxclimbingholds.de\/en\/versand-rueckgabe\/","title":{"rendered":"Shipping &amp; Returns"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2092\" class=\"elementor elementor-2092\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-808090f e-con-full e-flex e-con e-parent\" data-id=\"808090f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6488b2e elementor-widget elementor-widget-html\" data-id=\"6488b2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n.rxp-hero{background:#0b0f10;padding:80px 24px 90px;position:relative;overflow:hidden;text-align:left}\n.rxp-hero:before{content:\"\";position:absolute;right:-160px;top:-160px;width:520px;height:520px;border-radius:50%;background:radial-gradient(circle,rgba(255,90,31,.35),rgba(255,90,31,0) 70%)}\n.rxp-hero__in{position:relative;max-width:1140px;margin:0 auto;display:grid;grid-template-columns:1.15fr .85fr;gap:56px;align-items:center}\n.rxp-hero--solo .rxp-hero__in{grid-template-columns:1fr;max-width:900px}\n.rxp-eyebrow{display:inline-flex;background:rgba(255,90,31,.16);color:#ff5a1f;font-weight:700;letter-spacing:.14em;font-size:12px;padding:7px 14px;border-radius:40px;text-transform:uppercase}\n.rxp-hero h1{color:#fff!important;font-size:clamp(32px,4.4vw,54px);line-height:1.08;font-weight:800;margin:18px 0 18px}\n.rxp-hero__lead{color:rgba(255,255,255,.8);font-size:18px;line-height:1.7;margin:0 0 30px;max-width:620px}\n.rxp-hero__lead a{color:#ff5a1f}\n.rxp-btns{display:flex;gap:12px;flex-wrap:wrap}\n.rxp-btn{display:inline-flex;align-items:center;gap:8px;padding:15px 26px;border-radius:40px;font-weight:700;font-size:16px;line-height:1;text-decoration:none!important;transition:all .2s}\n.rxp-btn--p{background:#ff5a1f;color:#fff!important}.rxp-btn--p:hover{background:#e04a12;transform:translateY(-2px)}\n.rxp-btn--l{background:#fff;color:#0b0f10!important}.rxp-btn--l:hover{background:#25D366;color:#fff!important}\n.rxp-btn--g{border:1px solid rgba(255,255,255,.3);color:#fff!important}.rxp-btn--g:hover{background:#fff;color:#0b0f10!important}\n.rxp-media{background:#efedea;border-radius:28px;aspect-ratio:1\/1;display:flex;align-items:center;justify-content:center;overflow:hidden;position:relative;box-shadow:0 30px 70px rgba(0,0,0,.35)}\n.rxp-media img{width:100%;height:100%;object-fit:contain;padding:30px;mix-blend-mode:multiply;border-radius:0!important}\n.rxp-media--photo img{object-fit:cover;padding:0;mix-blend-mode:normal}\n.rxp-media__badge{position:absolute;left:18px;bottom:18px;background:#0b0f10;color:#fff;border-radius:14px;padding:10px 14px;font-size:13px;font-weight:700;display:flex;gap:8px;align-items:center}\n.rxp-media__badge i{width:8px;height:8px;border-radius:50%;background:#ff5a1f;display:block}\n.rxp-cta{max-width:1140px;margin:0 auto;background:#ff5a1f;border-radius:28px;padding:52px 56px;display:grid;grid-template-columns:1.4fr 1fr;gap:36px;align-items:center;position:relative;overflow:hidden;text-align:left}\n.rxp-cta:before{content:\"\";position:absolute;right:-80px;top:-80px;width:300px;height:300px;border-radius:50%;background:rgba(255,255,255,.12)}\n.rxp-cta h2{color:#fff!important;font-size:clamp(26px,3vw,36px);line-height:1.15;margin:0 0 10px;font-weight:800}\n.rxp-cta p{color:rgba(255,255,255,.92);font-size:17px;line-height:1.6;margin:0}\n.rxp-cta .rxp-btns{justify-content:flex-end;position:relative;z-index:1}\n.rxp-cta .rxp-btn--d{background:#0b0f10;color:#fff!important}.rxp-cta .rxp-btn--d:hover{background:#fff;color:#0b0f10!important}\n@media(max-width:900px){.rxp-hero{padding:56px 20px 64px}.rxp-hero__in{grid-template-columns:1fr;gap:32px}.rxp-media{aspect-ratio:4\/3;max-height:320px}.rxp-hero__lead{font-size:16px}.rxp-cta{grid-template-columns:1fr;padding:36px 24px}.rxp-cta .rxp-btns{justify-content:flex-start}}\n<\/style><section class=\"rxp-hero rxp-hero--solo\"><div class=\"rxp-hero__in\"><div><span class=\"rxp-eyebrow\">service<\/span><h1>Shipping &amp; Returns<\/h1><p class=\"rxp-hero__lead\">We deliver throughout the EU, with a particular focus on Germany, Austria and Switzerland.<\/p><div class=\"rxp-btns\"><a class=\"rxp-btn rxp-btn--p\" href=\"\/en\/shop\/\">Visit the shop<\/a><a class=\"rxp-btn rxp-btn--l\" href=\"https:\/\/wa.me\/491713406069\" target=\"_blank\" rel=\"noopener\">Consultation via WhatsApp<\/a><\/div><\/div><\/div><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a6df461 e-flex e-con-boxed e-con e-parent\" data-id=\"a6df461\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a3dd20 elementor-widget elementor-widget-text-editor\" data-id=\"4a3dd20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 data-start=\"421\" data-end=\"448\">\ud83d\udce6 Shipping information<\/h3><p data-start=\"556\" data-end=\"708\">Shipping is usually done with <strong data-start=\"593\" data-end=\"600\">DHL<\/strong> or <strong data-start=\"606\" data-end=\"616\">Hermes<\/strong>.<br data-start=\"617\" data-end=\"620\">The processing time is <strong data-start=\"649\" data-end=\"665\">1\u20132 working days<\/strong>, delivery times vary depending on the destination country:<\/p><ul data-start=\"710\" data-end=\"825\"><li data-start=\"710\" data-end=\"743\"><p data-start=\"712\" data-end=\"743\"><strong data-start=\"712\" data-end=\"727\">Germany<\/strong>2\u20134 working days<\/p><\/li><li data-start=\"744\" data-end=\"786\"><p data-start=\"746\" data-end=\"786\"><strong data-start=\"746\" data-end=\"770\">Austria &amp; Switzerland<\/strong>3\u20136 working days<\/p><\/li><li data-start=\"787\" data-end=\"825\"><p data-start=\"789\" data-end=\"825\"><strong data-start=\"789\" data-end=\"811\">Other EU countries<\/strong>4\u20138 working days<\/p><\/li><\/ul><p data-start=\"827\" data-end=\"934\"><strong data-start=\"827\" data-end=\"844\">Shipping costs<\/strong> Shipping costs are automatically calculated in the shopping cart and depend on the destination and package weight.<\/p><hr data-start=\"936\" data-end=\"939\"><h3 data-start=\"941\" data-end=\"968\">\ud83d\udd01 Returns &amp; Cancellations<\/h3><p data-start=\"970\" data-end=\"1148\">We want you to be satisfied with your purchase.<br data-start=\"1025\" data-end=\"1028\">If an item arrives damaged or you change your mind, you can return it within <strong data-start=\"1123\" data-end=\"1135\">14 days<\/strong> return.<\/p><p data-start=\"1150\" data-end=\"1197\"><strong data-start=\"1150\" data-end=\"1197\">Returns are possible in the following cases:<\/strong><\/p><ul data-start=\"1198\" data-end=\"1319\"><li data-start=\"1198\" data-end=\"1251\"><p data-start=\"1200\" data-end=\"1251\">The item arrived defective or damaged.<\/p><\/li><li data-start=\"1252\" data-end=\"1319\"><p data-start=\"1254\" data-end=\"1319\">You&#039;ve changed your mind (cancellation without giving reasons)<\/p><\/li><\/ul><p data-start=\"1321\" data-end=\"1339\"><strong data-start=\"1321\" data-end=\"1339\">Please note:<\/strong><\/p><ul data-start=\"1340\" data-end=\"1492\"><li data-start=\"1340\" data-end=\"1432\"><p data-start=\"1342\" data-end=\"1432\">The buyer bears the return shipping costs, unless there is an error on our part.<\/p><\/li><li data-start=\"1433\" data-end=\"1492\"><p data-start=\"1435\" data-end=\"1492\">Returns must be announced in advance via email.<\/p><\/li><\/ul><p data-start=\"1494\" data-end=\"1544\">\ud83d\udce9 For return requests, please contact: info@rxclimbingholds.com<\/p><hr data-start=\"1546\" data-end=\"1549\"><h3 data-start=\"1551\" data-end=\"1588\">\ud83d\udcdc Right of withdrawal according to \u00a7 355 BGB<\/h3><p data-start=\"1590\" data-end=\"1761\">You have the right to withdraw from this contract within 14 days without giving any reason.<br data-start=\"1678\" data-end=\"1681\">The cancellation period is 14 days from the day you received the goods.<\/p><p data-start=\"1763\" data-end=\"1927\">To exercise your right of withdrawal, please send a clear statement to:<br data-start=\"1838\" data-end=\"1841\"><strong data-start=\"1841\" data-end=\"1861\">info@rxclimbingholds.com<\/strong><br data-start=\"1861\" data-end=\"1864\">(e.g. by email with the subject &quot;Cancellation of my order&quot;)<\/p><hr data-start=\"1929\" data-end=\"1932\"><h3 data-start=\"1934\" data-end=\"1956\">\u2757 Further information<\/h3><ul data-start=\"1958\" data-end=\"2346\"><li data-start=\"1958\" data-end=\"2038\"><p data-start=\"1960\" data-end=\"2038\">Returns without prior contact cannot be processed.<\/p><\/li><li data-start=\"2039\" data-end=\"2119\"><p data-start=\"2041\" data-end=\"2119\">Returns sent freight collect or cash on delivery will not be accepted.<\/p><\/li><li data-start=\"2120\" data-end=\"2198\"><p data-start=\"2122\" data-end=\"2198\">Please pack returns carefully to avoid damage during transport.<\/p><\/li><li data-start=\"2199\" data-end=\"2346\"><p data-start=\"2201\" data-end=\"2346\">Once the return has been received and inspected, the refund will be issued to the original payment method within 5-10 working days.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Versand &amp; R\u00fcckgabe \ud83d\udce6 Versandinformationen Wir liefern innerhalb der gesamten EU, mit besonderem Fokus auf Deutschland, \u00d6sterreich und die Schweiz. Der Versand erfolgt in der Regel mit DHL oder Hermes.Die Bearbeitungszeit betr\u00e4gt 1\u20132 Werktage, die Lieferzeit variiert je nach Zielland: Deutschland: 2\u20134 Werktage \u00d6sterreich &amp; Schweiz: 3\u20136 Werktage Sonstige EU-L\u00e4nder: 4\u20138 Werktage Versandkosten werden im [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2092","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/rxclimbingholds.de\/en\/wp-json\/wp\/v2\/pages\/2092","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rxclimbingholds.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rxclimbingholds.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rxclimbingholds.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rxclimbingholds.de\/en\/wp-json\/wp\/v2\/comments?post=2092"}],"version-history":[{"count":1,"href":"https:\/\/rxclimbingholds.de\/en\/wp-json\/wp\/v2\/pages\/2092\/revisions"}],"predecessor-version":[{"id":4227,"href":"https:\/\/rxclimbingholds.de\/en\/wp-json\/wp\/v2\/pages\/2092\/revisions\/4227"}],"wp:attachment":[{"href":"https:\/\/rxclimbingholds.de\/en\/wp-json\/wp\/v2\/media?parent=2092"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}